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FREQUENTLY ASKED QUESTIONS

What is a Certified Photo Organizer?

Certified Photo Organizers are professionals who are trained and experienced in all things related to photo management and memory preservation. They work with clients to put them in control of their photos, family movies and memorabilia, to serve any goals our clients have for those items. 

Photo Organizers who are Certified by The Photo Managers, means they are professionally trained and experienced in the latest techniques for sorting, storing, and sharing photos and provide the best practices available in the industry.

What does a typical digital photo organizing service project look like?

A typical service may include the following: gather and backup images, remove duplicates, put them into a neat master file structure by date and/or category, rename the files, add  keywords and face tags, setup a photo management program to serve client needs, and design a digital workflow that is functional.  

Sometimes, the date taken needs to be corrected on photos and we do that too.    

After they are organized, further common services include done-for-you outputs and maintenance plans.  This can include the following: sort through images, find the “best of the best” photos and connecting themes, and neatly catalogue and edit them into photo narratives and physical or digital albums and personal photo websites that our clients are proud to share – now and for years to come.  

What is The Photo Managers?

The Photo Managers (TPM) (formerly the Association of Personal Photo Organizers) is a growing and thriving network of professionals dedicated to preserving memories and helping clients tell their stories. Each professional photo manager is an independent business owner who provides services depending on their area of expertise and interests.  

What is different about PhotosOrganized?

THE MAIN DIFFERENCE IS THAT WE SPECIALIZE IN FOUR KEY AREAS:
1. We specialize in DIGITAL photo organization and management.
2. We specialize in providing solutions via REMOTE and OFFSITE methods, including online access.
3. We specialize in APPLE Photos and iPhones, iPads, iCloud and Apple TV.
4. We specialize in working with CORPORATE and business clients and systems.

WE ALSO DISTINGUISH OURSELVES BY OUR APPROACH AND CUSTOMER SERVICE:
*You receive as much or as little help as you want through direct SERVICES and TRAINING to get your photos organized.
*You enjoy one-on-one PERSONAL services, that can be tailored to meet your unique photo habits and photo goals.
*You pay for RESULTS, not hours.
*You feel the LOVE for our clients and what we do!

Do you offer other traditional photo organizer activities such as organize printed photos, memorabilia or transfer family movies to digital?

Yes, even though we specialize in digital photos, we gladly provide services to help you enjoy all your memories, regardless of the format. The most commonly requested non-digital services are PRINTED photo organization and scanning. If there is a non-digital service you are interested in, please let us know via our “Contact” page and we will be happy to answer any questions you may have to fit your specific needs.  If we cannot do the work ourselves, we can recommend someone who can.

What are your services in a nut-shell?

*Our services FOCUS on digital photo management and maintenance
*We organize and protect digital photos (we do everything from start to finish to get your photos back under control)
*We build custom and functional Digital Photo Strategies & workflows
*We help you tell your story and share/enjoy it as you want
*We create and help you with photo books, personal photo websites and digital frames
*We scan printed photos to add your older memories to your newer digital photo library
*We consult and train on photo management software, apps and systems

Click here for more information about our Services

Do you do the photo scanning in-house or do you send it out?

We do all photo scanning in-house and we never mail your photos out. We use the latest technology in a specially designed high speed Kodak photo scanner to provide quality scans of your precious memories. We also use a similar Kodak high quality flat bed individual photo scanner for larger and more delicate photos. And we use a ScanSnap upright arm scanner for albums and 3D items. The 600 dpi scanned images are saved to a flash drive, as jpeg image files and can be uploaded to a cloud service of your choice.

Which computer platforms do you work with?

We work with and are completely comfortable with both the Mac and PC.

What forms of payment do you accept?

We accept debit/credit cards via PayPal and personal and corporate checks. You do not need to have an account to pay via PayPal.

How do I get started with photo organizing services?

There are 2 easy ways to get started with mastering your photos today:

# 1 SELECT SERVICE AND PAY ONLINE: If you already know which service you want (Express, Dynamic Duo, Concierge or Business) you can select it on our website and process your payment at the online check-out.  If there is a waiting list, you can sign up for it there also.

# 2 SCHEDULE COURTESY CONNECT CALL: If you are not sure which service is best suited for you or have any questions, you can schedule a courtesy Connect Call to get clarity on your photo project with the help of a certified photo organizer. 

Regardless of which option you choose, you will get the help you need to make this happen.

How do I sign up for a Maintenance Plan?

We love to stay in touch and help you keep the control you’ve gained over your photos!  Feel free to email us if you get stuck after your project is completed and we will be glad to see how we can help.  

As an added value, we offer a convenient Photo Maintenance service exclusively to our Concierge clients, after their photos have been organized for them, so they never have to worry about their photos again.  If you are interested in this, please contact us for more information.

Do you come to our home to do the work?

We do all the work remotely. This means we communicate with you via phone/skype/email and access your computer via online remote connection and other remote methods. Since we focus on digital services, this is convenient and practical, especially for busy individuals and businesses. Local clients have the option of on-site services at no extra charge up to a 20 mile radius.  For greater distances, mileage is assessed.  

Can you do a rush job?

We will do everything we can to honor all rush job requests. We will let you know upfront whether or not it is feasible. There is a 20% rush job premium.

What if I’m not 100% satisfied?

We pride ourselves in treating our clients exactly as we would like to be treated ourselves and guarantee 100% satisfaction! We will work diligently toward achieving your happiness with the service and outcomes. If however, for any reason you are not completely satisfied, we will reimburse you or offer you a comparable project, product or service, to our mutual agreement. So far, that has never happened and we hope to keep it that way.

What if I change my goal midway into the project?

Since we mostly charge by the project and results, not the hour, we will let you know if and how that might effect the cost, and then you can decide how you would like to proceed. 

Are there additional costs or hidden fees?

All of our packages are for the services, time and expertise of your professional photo organizer and our team and do not include the cost of other project related items, such as hardware, software, and 3rd party products or services.

Examples of common items not included:

  • External hard drive
  • Photo management program
  • De-duping software
  • Subscription to cloud backup services

Each project is different and you get to choose how you want to design yours. Any potential additional expenses associated with your specific photo project will be discussed with you beforehand, so you can make informed decisions and for your approval.

NOTE: Not all projects have additional expenses; it is determined by what you want done.

How long does each project take?

Each job is unique just as each family, person and corporation is unique. Some jobs are small and take 5 hours to accomplish. Other jobs are large and require 30 hours or more. Some clients use our services on an ongoing weekly or monthly basis. This is common with a life time of photos and memorabilia projects that often span 6 months to a year to complete. The scope of the project impacts the timeline.

Do you offer help with ON-GOING photo management, after my photos have been organized

Yes! We love to stay in touch and help you keep the control you’ve gained over your photos! We offer a quarterly photo maintenance plan so you never have to feel overwhelmed or alone again.

What happens if I find more photos after we've started the project?

No problem!  After you purchase one of the 3 main digital photo organizing services, Express, Dynamic Duo or Concierge, you may find more digital photos. It happens. Simply let us know at any time prior to the completion of your service package, and you will receive a separate invoice for the add-on images that you can pay online via pay pal or check.

If you are unsure, you can take full advantage of our FREE Connect Call consultation with an expert Photo Organizer, to discuss your specific situation and answer your questions. 

I am a DIY’er all the way but I need help with some parts of the project, such as deciding on a program or creating a plan of action. Which service is best for me?

Consultation: Phone Consultation, with or without online remote access. During your time together, your photo organizer can quickly help get you unstuck and back into forward progress. You decide on the topic and set the goal you wish to achieve in that call.  Typical examples include knowing which tools (apps/programs) to use for different tasks, help designing your digital system, project specific workflows, creating your photo action plan, program training, etc. 

You might also be interested in our online courses for DIY’ers to get the whole process broken into bite size pieces and to get guidance at your own pace that you can come back to anytime.  

If you are not sure if this is what you need, take advantage of your FREE Connect Call consultation and get clear on the perfect solution for you.

I want a photo organizer to get everything set up and started for me and then teach me how to do the rest on my own. Which service do I need?

Dynamic Duo: Your photo organizer gives you the action plan and gets everything set up and started for you.  Then your photo organizer teaches you how to do the photo organizing work going forward, step by step, and you do the rest, DIY.

This is a great option when you want help upfront but then you want to do the bulk of the project yourself.

There are 2 main benefits:

1. Since your photo organizer uses a proven template and knows what to do, and does the main heavy lifting for you, you are set up and running faster and for success.

2. You get to learn everything so you can more easily maintain your system after the project is finished.

If you are not sure if this is the package you need, take advantage of your FREE Connect Call consultation and get clear on the perfect solution for you.

I want it all done for me. I want to hand everything over and not be too directly involved in the process. Which service do I need?

CONCIERGE You hand everything over to your photo organizer and we get it all done for you, via remote methods! You provide the goal and parameters and then we take care of the rest! This is the ideal solution for the busy professional, mom, or retiree who wants to preserve their life stories but just doesn’t have the time, tech know-how or simply does not want to deal with the hassle. No worries, we’ve got you covered.

If you are not sure if this is the package you need, take advantage of your FREE Connect Call consultation and get clear on the perfect solution for you.

Still have questions?  Just send us a note and we’ll be happy to answer them.
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Bringing Happiness to Your Digital Photo Life!  We help our clients protect and manage their digital photos, by offering remote services & online training to all levels.

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